2020 FAALİYET RAPORU Problem Çözümü 2014 2015 2016 2017 2018 2019 2020 89% 67%67% 61% 63% 56% 52% 46% 37% 36% 33% 26% 23% 18% 8% 2% 5% 3% 3% 4% 2% 2% 0%0% 2% 4% 0% 2% ÇOK İYİ İYİ ORTA KÖTÜ